Mission Statement and Vision
Our mission: to provide the highest level of service to our customers, in order to build a trustworthy and long lasting relationship.
DTH Lieferung' Vision is to be a leading competitive global shipping and logistics company, setting high level standards in the industry. A company whose employees and partners identify themselves with its goals and values.
- Customer focus
- Global culture
- Commitment to company's strategy
- Excellence through quality
- Continuous improvement of management and operational efficiency as well as optimization of systems
- Competitive Orientation
- Striving for efficiency
- Team work
- Community involvement
A major strategic goal of the company is growth, both organic and through joint ventures and alliances, in shipping as well as shipping-related areas.As part of our customer-focused values, DTH Lieferung emphasizes Introversion of customer's values, Adjusting DTH Lieferung' services to customer values and striving for long term, mutually beneficial relationships with our customers.DTH Lieferung strives to implement state of the art information technologies, promote e-commerce and knowledge management.
Our company's activities implemented - inter alia-through constant training of its employees at all levels-are aimed to follow and adopt the highest known standards of safety at sea, prevention of human injury or loss of life, with strict adherence to and implementation of all the relevant requirements of the various international conventions dealing with the prevention of environment and property damage.
Communication and information Services
The Company has developed and operates sophisticated information and communication systems. These systems integrate all of the Company's activities and operations through a worldwide computer network that links over 200 sites. Customers can be linked to the Company's network and benefit from on-line current information. The Company co-ordinates and monitors its fleet of vessels, containers and chassis, in addition to other services it provides, using its modern information and communication systems. The Company's worldwide network includes 3,000 online computer terminals at the Company's head office, area offices, ports and
agents' offices, as well as on board vessels. The system is designed to co-ordinate shipping schedules, optimize the loading of containers onto vessels and to facilitate the planning of transportation schedules. The system also processes cargo bookings, generates bill of lading and cargo manifests, expedites customs clearance, facilitates equipment control and the planning and management of intermodal transportation. In addition, the system provides the Company's management with operational data, including monthly financial results and expenses incurred for each voyage, routes, mileage information and other information.
DTH Lieferung has established a quality assurance unit which is charged with obtaining ISO 9002 certification for the Company's units and upholding it thereafter; coordinating ISM (International Safety Management standards); organization and system services; and handling documentation changes and current needs. All DTH Lieferung vessels comply with the International Safety Management regulations, and DTH Lieferung is pledged to maintain the highest standards of safety and quality, as well as to comply with marine-environment protection procedures.